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Returns & Exchange Policy

 

It’s important to us that you are happy with your purchase from MumsClub. We are happy to assist you with any exchange/return requests if ALL of the following conditions are met:

 

  • Product purchased has manufacturing defects,
  • Date of request is within 7 days from date of purchase,
  • Product is sellable condition with its original packaging,
  • Product does not fall under the list of non-returnable products (refer to the list below) 

 

Please submit your return/exchange request to [email protected] with the following details:

  • Customer Name
  • Order No.
  • Contact No.
  • Reason for return/exchange

 

List of Non-returnable/exchangeable Items

  • Food
  • Clothing/Apparel
  • Socks
  • Innerwear/Underwear
  • Swimwear
  • Toiletries
  • Bedding
  • Nursing/Feeding Products (unless defective)
  • Made-to-order products
  • Sale Items
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