Returns & Exchange Policy

 

It’s important to us that you are happy with your purchase from MumsClub. We are happy to assist you with any exchange/return requests if ALL of the following conditions are met:

 

• Product purchased has manufacturing defects,
• Date of request is within 7 days from date of purchase,
• Product is sellable condition with its original packaging,
• Product does not fall under the list of non-returnable products (refer to the list below) 

 

Please submit your return/exchange request to [email protected] with the following details:

• Customer Name
• Order No.
• Contact No.
• Reason for return/exchange

 

List of Non-returnable/exchangeable Items

• Food
• Clothing/Apparel
• Socks
• Innerwear/Underwear
• Swimwear
• Toiletries
• Bedding
• Nursing/Feeding Products (unless defective)
• Made-to-order products
• Sale Items